CUSTOMER RELATION SPECIALIST

Big Sandy Superstore; Greenwood (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee Stock Ownership Program

Health insurance

Opportunity for advancement

Stock options plan

Vision insurance

Wellness resources

Dental insurance

Employee discounts

Life Insurance

401K Plan

Paid Time Off

Job summary

Big Sandy Superstore, located in Greenwood, Indiana, is seeking a full-time Customer Relations Specialist to join our team. In this role, you will ensure exceptional experiences for our customers by assisting with warranty issues, product concerns, and processing orders. Strong communication skills and a background in customer service are essential for success.

The ideal candidate will have a high school diploma and should excel in multitasking, organization, and customer service. This position offers various benefits including health insurance and employee discounts.

Qualifications

• High school diploma or equivalent level of education.
• Previous clerical or customer service experience is preferred.
• Ability to communicate effectively both verbally and in writing.

Responsibilities

• Verify order information and correct discrepancies.
• Provide customer support and answer inquiries.
• Maintain accurate file documentation and processes.
• Perform clerical support for store staff as needed.

Skills

Excellent verbal and written communication skills

Basic reading and comprehension skills

Basic numerical reasoning skills

Ability to complete paperwork in an accurate manner

Knowledge of Microsoft Office

Excellent organizational skills

Outstanding customer service skills

Education

High school diploma or equivalent

Previous clerical experience preferred

Job description

Benefits:

• Employee Stock Ownership Program
• Health insurance
• Opportunity for advancement
• Stock options plan
• Vision insurance
• Wellness resources
• Dental insurance
• Employee discounts
• Life Insurance
• 401K Plan
• Paid Time Off

Customer Relation Specialist - Retail Customer Service Office Duties

Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!

Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.

As a Customer Relations Specialist you will:

• Verify all information related to orders is accurate, identify and correct discrepancies.
• Complete all documentation accurately and efficiently, processing information regarding cash balances, deliveries, sales orders, account balances in compliance with corporate guidelines.
• Provide customer service support by answering phones, managing counter inquiries, processing payments, and solving customer complaints/questions.
• Complete and process credit applications, payments and financing paperwork.
• Communicate with internal and external personnel in a professional and timely manner.
• Maintain accurate files and processes to maximize productivity.
• Perform clerical support for store staff as needed.
• Perform other duties as assigned.

Qualities and skills we are looking for:

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat and efficient manner.
• Demonstrated knowledge of software, including Microsoft Office.
• Excellent organizational skills.
• Outstanding customer service skills.

Physical Demands:

• Ability to sit, stand, bend, stoop, and reach regularly.

Education and Experience:

• High school diploma or equivalent, or a combination of education and experience.
• Previous clerical experience preferred.

Position Type

• Full‑Time/Regular
• #bssales