Retail Customer Experience Specialist (Flexible Schedule)

The TJX Companies, Inc.; Dublin (AL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health benefits

Job summary

Marshalls, part of The TJX Companies, Inc., is hiring to deliver a highly satisfied customer experience across our store. You will engage with customers, maintain a clean environment, and support operational, merchandise, and loss-prevention standards. Cross-training across areas may occur to meet business needs.

We emphasize a positive store culture, customer service excellence, and adherence to labor laws while promoting credit and loyalty programs and maintaining inventory readiness.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to procedures.
• Promotes credit and loyalty programs.
• Maintains merchandising standards and processes merchandise for the sales floor.
• Initiates and participates in store recovery and cleanliness.
• Upholds safety and loss prevention standards.

Skills

Customer service

Flexible schedule

Communication

Multitasking

Adaptability

Physical strength

Teamwork

Job description

Marshalls, part of The TJX Companies, Inc., is hiring to deliver a highly satisfied customer experience across our store. You will engage with customers, maintain a clean environment, and support operational, merchandise, and loss-prevention standards. Cross-training across areas may occur to meet business needs.

We emphasize a positive store culture, customer service excellence, and adherence to labor laws while promoting credit and loyalty programs and maintaining inventory readiness.