Customer Experience Champion - Flexible Retail Schedule

raymourotp; Wilmington (DE); On-site; USD 32,000 - 42,000; Full time

Job summary

Raymour & Flanigan is seeking a Customer Service Representative to bridge the gap between customer dreams and delivery realities. You will help schedule deliveries, handle payments, and address questions with a friendly, professional approach.

You will work independently or in a small team to elevate the customer shopping experience, providing proactive service and clear communication while supporting sales and operations to meet customers’ concerns and requests.

Qualifications

• Provide genuine, friendly, professional service.
• Effective communication and organizational skills.
• Excellent listening and ability to multi-task.
• Resolve escalated customer issues proactively.
• Support sales and operations teams to meet customer needs.
• Retail schedule flexibility including days, nights, weekends, holidays.

Responsibilities

• Schedule deliveries and manage payments.
• Assist customers and address questions and concerns.
• Work independently or in small teams to improve customer experience.

Skills

Customer service

Communication

Multitasking

Problem solving

Teamwork

Flexibility

Job description

Raymour & Flanigan is seeking a Customer Service Representative to bridge the gap between customer dreams and delivery realities. You will help schedule deliveries, handle payments, and address questions with a friendly, professional approach.

You will work independently or in a small team to elevate the customer shopping experience, providing proactive service and clear communication while supporting sales and operations to meet customers’ concerns and requests.