Customer Experience & Delivery Coordinator

raymourotp; Orange (CT); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Profit sharing

Cross training

Annual breakfast by owners

Job summary

Raymour & Flanigan is seeking a Customer Service Representative to assist customers with scheduling deliveries, processing payments, and addressing questions with a friendly, professional approach.

You will work independently and in a small team to enhance the customer shopping experience, require strong communication, listening, and multitasking skills, and be flexible to a retail schedule including nights, weekends, and holidays.

Qualifications

• Customer service experience preferred
• Strong communication and interpersonal skills
• Ability to listen carefully and resolve issues confidently

Responsibilities

• Provide genuine, friendly, professional service to customers
• Schedule deliveries and assist with payments
• Address customer questions and concerns and escalate when needed
• Support sales and operations teams to meet customer needs

Skills

Customer service

Communication skills

Active listening

Multitasking

Problem resolution

Job description

Raymour & Flanigan is seeking a Customer Service Representative to assist customers with scheduling deliveries, processing payments, and addressing questions with a friendly, professional approach.

You will work independently and in a small team to enhance the customer shopping experience, require strong communication, listening, and multitasking skills, and be flexible to a retail schedule including nights, weekends, and holidays.