Retail Customer Experience Specialist

Dollar Tree Stores INC; Pounding Mill (VA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Dollar Tree Stores INC is seeking a Customer Service Associate to deliver a great shopping experience by assisting customers, handling transactions, and maintaining store standards.

You will help with stocking, unloading trucks, and ensuring a clean, safe environment while delivering friendly service. The role requires a high school diploma or equivalent, prior customer service experience, and the ability to lift 30–50 lbs. Strong communication and organization are essential.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.

Skills

Customer service

Communication

Organization

Problem solving

Follow instructions

Education

High school diploma or equivalent

Tools

Cash register

Job description

Dollar Tree Stores INC is seeking a Customer Service Associate to deliver a great shopping experience by assisting customers, handling transactions, and maintaining store standards.

You will help with stocking, unloading trucks, and ensuring a clean, safe environment while delivering friendly service. The role requires a high school diploma or equivalent, prior customer service experience, and the ability to lift 30–50 lbs. Strong communication and organization are essential.