Retail Customer Experience Specialist

The TJX Companies, Inc.; Goleta (CA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Credit union

Life insurance

Employee assistance program

Job summary

HomeGoods at The TJX Companies, Inc. in Goleta, CA is seeking team members to deliver outstanding customer service and maintain a clean store. You may work across areas as needed to support business needs, with a focus on accurate checkout, promotions, and merchandise readiness.

The role emphasizes a flexible schedule, strong communication, multi-tasking, and ability to adapt to changes while supporting store goals and safety standards.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Deliver a highly satisfied customer experience by engaging with customers and upholding customer experience principles.
• Maintain a clean and organized store environment and follow operational standards.
• Ring customer purchases/returns accurately and handle cash procedures.
• Promote credit and loyalty programs.
• Process and prepare merchandise for the sales floor per standards.
• Support store recovery and safety initiatives throughout the day.

Skills

Customer service

Flexible schedule

Communication

Multitasking

Adaptability

Retail experience

Job description

HomeGoods at The TJX Companies, Inc. in Goleta, CA is seeking team members to deliver outstanding customer service and maintain a clean store. You may work across areas as needed to support business needs, with a focus on accurate checkout, promotions, and merchandise readiness.

The role emphasizes a flexible schedule, strong communication, multi-tasking, and ability to adapt to changes while supporting store goals and safety standards.