Retail Customer Experience Specialist

The Kroger Co.; Findlay (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

The Kroger Co. in Findlay, OH is seeking team-oriented individuals to deliver outstanding customer service and maintain a safe, clean store environment.

You will assist the department manager in achieving sales and profit goals and uphold quality assurance standards while embodying our Customer 1st strategy and core values. Roles include answering customer questions, stocking, labeling, and inventorying department merchandise, adhering to food safety guidelines, and supporting associates to

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products in the department and store.
• Gain and maintain knowledge of products in the department and respond to questions and make recommendations.
• Recommend grocery items to customers to ensure they get what they want and inform them of savings.
• Check product quality to ensure freshness; review sell by dates and take action.
• Label, stock and inventory department merchandise; provide customers with fresh products.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with ads (present, future, seasonal and special).
• Adhere to food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers; maintain temperature logs.
• Reinforce safety programs by following safety procedures and reporting unsafe conditions.
• Inspect equipment and report items in need of repair.
• Notify management of safety risks and incidents including theft or fraud.
• Must be able to perform essential job functions with or without accommodation.

Skills

Effective communication skills

Basic math

Ability to handle stressful situations

Retail experience

Second language

Job description

The Kroger Co. in Findlay, OH is seeking team-oriented individuals to deliver outstanding customer service and maintain a safe, clean store environment.

You will assist the department manager in achieving sales and profit goals and uphold quality assurance standards while embodying our Customer 1st strategy and core values. Roles include answering customer questions, stocking, labeling, and inventorying department merchandise, adhering to food safety guidelines, and supporting associates to