Grocery Store Customer Experience Specialist

The Kroger Co.; Saint Marys Township (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

The Kroger Co. in Ohio is seeking a customer-focused team member to provide exceptional service and maintain a safe, clean store environment. You will assist the department manager in achieving sales and profit goals while upholding quality standards and the Company’s Customer 1st strategy.

Ideal candidates have strong communication skills, basic math ability, and a willingness to work in a retail setting. Prior retail experience and a second language are desirable assets for teamwork and

Qualifications

• Ability to handle stressful situations.
• Proficiency in basic math (counting, addition, subtraction).
• Effective communication skills.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment for customers by answering questions about products in the department and store.
• Know products well and respond to questions; make product suggestions.
• Recommend grocery items to customers and inform them about specials.
• Check product quality and manage sell-by dates; take appropriate action.
• Label, stock, and inventory department merchandise; provide fresh products to customers.
• Report ordering/shipping discrepancies to the department manager.
• Maintain a positive attitude.
• Stay informed about current and upcoming ads and promotions.
• Adhere to food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers; maintain temperature logs.
• Enforce safety programs and report unsafe conditions to management.
• Perform preventive maintenance by inspecting equipment and reporting needs.
• Notify management of accidents or safety issues, including theft or fraud.
• Perform essential job functions with or without reasonable accommodation.

Skills

Stress management

Basic math

Communication skills

Job description

The Kroger Co. in Ohio is seeking a customer-focused team member to provide exceptional service and maintain a safe, clean store environment. You will assist the department manager in achieving sales and profit goals while upholding quality standards and the Company’s Customer 1st strategy.

Ideal candidates have strong communication skills, basic math ability, and a willingness to work in a retail setting. Prior retail experience and a second language are desirable assets for teamwork and