Customer-First Retail Associate

The Kroger Co.; Liberty (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. is hiring to enhance customer experiences in our Ohio store. You will assist the department manager in reaching sales and profit goals, uphold safety and cleanliness standards, and help associates deliver exceptional service to every customer.

Responsibilities include answering product questions, stocking and labeling department merchandise, checking freshness and dates, and reporting safety or inventory issues to store management. Prior retail experience is a plus.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills.
• Desirable: any retail experience.
• Desirable: second language (speaking, reading and/or writing).
• Desirable: promote trust and respect among associates.
• Desirable: respond to questions about products sold within the department and throughout the store.
• Desirable: know product details and suggest items to customers.
• Desirable: inform customers of grocery specials.
• Desirable: ensure food safety and proper temperatures.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Assist the department manager in achieving sales and profit goals.
• Maintain a safe and clean environment encouraging customer return.
• Encourage associates to deliver excellent customer service.
• Answer questions regarding products and provide product knowledge.
• Label, stock and inventory department merchandise; ensure fresh products.
• Monitor quality and safety standards; ensure proper temperatures and logs.
• Report discrepancies and safety risks to store management.
• Practice preventive maintenance and notify about equipment needs.

Skills

Stress management

Basic math

Communication

Job description

The Kroger Co. is hiring to enhance customer experiences in our Ohio store. You will assist the department manager in reaching sales and profit goals, uphold safety and cleanliness standards, and help associates deliver exceptional service to every customer.

Responsibilities include answering product questions, stocking and labeling department merchandise, checking freshness and dates, and reporting safety or inventory issues to store management. Prior retail experience is a plus.