Retail Customer Experience & Sales Specialist

Sherwin-Williams Co.; Hannibal (MO); On-site; USD 19,000 - 25,000; Full time

Job summary

Sherwin-Williams Co. is seeking a Customer Service Specialist to assist customers in person and by phone, determine needs, and present solutions that align with store goals. You will help maintain product displays, process transactions, and contribute to meeting monthly and quarterly sales targets.

The role emphasizes building trust with customers, staying informed about product features, and ensuring high customer satisfaction while supporting store operations and deliveries as needed.

Qualifications

• Must be at least eighteen years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid Driver’s License.
• Ability to lift up to 50 lbs frequently and 70 lbs occasionally.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Spanish language

Communication skills

Teamwork

Education

High School diploma or GED

Job description

Sherwin-Williams Co. is seeking a Customer Service Specialist to assist customers in person and by phone, determine needs, and present solutions that align with store goals. You will help maintain product displays, process transactions, and contribute to meeting monthly and quarterly sales targets.

The role emphasizes building trust with customers, staying informed about product features, and ensuring high customer satisfaction while supporting store operations and deliveries as needed.