Retail Customer Experience & Merchandising Associate

Michaels; American Fork (UT); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

Michaels in American Fork, UT is seeking a friendly Store Team Member to help customers find products, answer questions, and ensure a quick, accurate checkout experience.

You will assist with stocking, unloading trucks, and maintaining store presentation while supporting omnichannel services like BOPIS and SFS. Safety, teamwork, and delivering Michaels Brand Promises are essential in this role.

Qualifications

• Retail and customer service aptitude.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; process cash handling to standards.
• Promote Michaels Rewards and Private Label Credit Card enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes (BOPIS and SFS).
• Participate in truck unload, stocking, and planogram (POGs).
• Complete merchandise recovery and in-stock maintenance; return/go back process.

Job description

Michaels in American Fork, UT is seeking a friendly Store Team Member to help customers find products, answer questions, and ensure a quick, accurate checkout experience.

You will assist with stocking, unloading trucks, and maintaining store presentation while supporting omnichannel services like BOPIS and SFS. Safety, teamwork, and delivering Michaels Brand Promises are essential in this role.