Retail Customer Experience Manager - Front End & Online

Stop & Shop; Peabody (MA); Presencial; USD 65.000 - 97.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits

Associate discounts

Career development

Descripción de la vacante

Stop & Shop in Peabody, MA is seeking a Customer Service Manager to oversee Front End, Online Pick-up and Cash Office operations, drive sales and profitability, and maintain safety standards. You will recruit, train and develop a diverse team while fostering a welcoming, high-performing culture.

The role emphasizes customer service excellence, staff development, and operational efficiency within a community-focused grocery environment.

Formación

• 1-3 years of supervisory or leadership experience in retail grocery.
• Bachelor's degree in Business Administration or related field preferred.
• Strong communication, multitasking and leadership capabilities.

Responsabilidades

• Oversee daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office.
• Ensure departments meet or exceed sales and profit targets.
• Maintain high standards of sanitation and safety, ensuring compliance with all regulations.
• Accountable for recruiting, hiring and new hire orientation while maintaining talent within the department.
• Direct, oversee, and evaluate training completion of all Customer Service department team members.
• Monitor associate performance and ensure development plans for growth.
• Foster a culture of diversity and inclusion within the team.
• Engage and retain associates by fostering a positive work environment.
• Manage labor relations to ensure compliance with policies and laws.
• Address and resolve employee issues and grievances timely.
• Cultivate a culture of excellence in customer service and best-in-class service.
• Ensure customers experience a well-stocked store with fresh products.
• Provide training support to team members to deliver exceptional service.
• Monitor and analyze key performance metrics and identify optimization opportunities.
• Manage departmental budgets, expenses and profitability.

Conocimientos

Supervisory experience

Customer service

Leadership

Communication skills

Educación

Bachelor's degree in Business Administration or related field

Descripción del empleo

Stop & Shop in Peabody, MA is seeking a Customer Service Manager to oversee Front End, Online Pick-up and Cash Office operations, drive sales and profitability, and maintain safety standards. You will recruit, train and develop a diverse team while fostering a welcoming, high-performing culture.

The role emphasizes customer service excellence, staff development, and operational efficiency within a community-focused grocery environment.