Customer Service Manager - Retail Ops & Community Impact

Stop & Shop; Dennis (MA); In loco; USD 65.000 - 97.000; Tempo pieno

Vantaggi offerti da questo lavoro

Diversity culture

Comprehensive benefits

Professional development

Associate discounts

Community-focused team

Descrizione del lavoro

Stop & Shop in South Dennis, MA is seeking a motivated Customer Service Manager to lead Front End, Online Pick-up and Cash Office operations. You will drive sales targets, maintain safety standards, and recruit and develop a high-performing team to serve our community.

The role requires leadership, strong communication, and a track record of delivering excellent customer service, with flexibility to work weekends and holidays. Competitive pay and benefits offered.

Competenze

• 1-3 years of supervisory or leadership experience in retail grocery.
• Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience.
• Strong ability to influence and communicate effectively across different functions.
• Ability to work flexible hours, including weekends and holidays.

Mansioni

• Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office
• Ensure departments meet or exceed sales and profit targets
• Maintain high standards of sanitation and safety, ensuring compliance with all regulations
• Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department
• Direct, oversee, and evaluate the training completion of all Customer Service department team members
• Monitor and evaluate associate performance and ensure associates have development plans to support professional growth
• Foster a culture of diversity and inclusion within the team
• Engage and retain associates by fostering a positive work environment
• Manage labor relations to ensure compliance with company policies and labor laws
• Address and resolve employee issues and grievances in a timely and effective manner
• Cultivate a culture of excellence in customer service, providing best-in-class service
• Ensure customers experience a well-stocked store with the freshest product offerings
• Support team members in their training to consistently deliver exceptional customer service
• Monitor and analyze key performance metrics related to customer service and sales
• Identify opportunities for process optimization and implement solutions to enhance operational performance
• Manage departmental budgets, expenses, and financial targets to achieve profitability goals
• Ensure all departments comply with company policies and regulatory requirements
• Conduct regular safety audits and training sessions
• Maintain a clean and safe working environment for all associates
• Actively engage with the local community to understand their needs
• Develop and maintain positive relationships with community organizations, schools, and other stakeholders
• Coordinate and participate in community events, outreach programs, and charitable initiatives

Conoscenze

Leadership

Customer Service

Communication

Budgeting

Staff Development

Staff Recruitment

Problem Solving

Formazione

Bachelor's degree in Business Administration, Retail Management, or related field

Descrizione del lavoro

Stop & Shop in South Dennis, MA is seeking a motivated Customer Service Manager to lead Front End, Online Pick-up and Cash Office operations. You will drive sales targets, maintain safety standards, and recruit and develop a high-performing team to serve our community.

The role requires leadership, strong communication, and a track record of delivering excellent customer service, with flexibility to work weekends and holidays. Competitive pay and benefits offered.