Retail Customer Experience Manager

Meijer; Goshen (IN); On-site; USD 52,000 - 76,000; Full time

Job summary

Meijer in Goshen, IN seeks a store manager to lead daily store operations, coach teammates, and ensure exceptional customer service while meeting sales and service goals. You will oversee staffing, training, safety, and financial performance within a dynamic retail environment.

The role emphasizes development, conflict resolution, and adherence to company standards, with rotations across departments to drive store growth and customer satisfaction.

Qualifications

• High school diploma or its equivalent required.
• 2-3 years of related retail experience.
• One year of management experience.
• Rotational assignments in other areas of the store such as meat, bakery, produce and deli; customer service and product flow experience is helpful.
• Demonstrated ability to communicate to team members with clear and precise direction.
• Demonstrated ability to resolve conflict and address root causes.
• Demonstrated ability to manage multiple tasks.
• Demonstrated ability to analyze financial and statistical information for decisions and to teach suggestive selling.
• Demonstrated ability to lead a safety-conscious organization.
• Demonstrated ability to mentor team members across SDITs, hourly staff and team leaders.
• Successful completion of all required certifications.

Responsibilities

• Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
• Responsible for staffing, selection and hiring to achieve staffing needs.
• Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.
• Documents and applies disciplinary actions and makes recommendations concerning discharge.
• Responsible for P&L, achieving sales and maintaining shrink for the department.
• Models exceptional, fast and friendly customer service.
• Communicates the Meijer Friendly Initiative in all team meetings and conversations.
• Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.
• Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.
• Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.
• Communicates the Meijer Friendly Initiative in all team meetings and conversations.
• Promotes a safe work environment.
• Reliable and consistent attendance required.
• Performs other duties as assigned.

Skills

Staffing & hiring

Leadership

Customer service

Conflict resolution

Communication

Financial analysis

Team mentorship

Training & development

Education

High school diploma or equivalent

Job description

Meijer in Goshen, IN seeks a store manager to lead daily store operations, coach teammates, and ensure exceptional customer service while meeting sales and service goals. You will oversee staffing, training, safety, and financial performance within a dynamic retail environment.

The role emphasizes development, conflict resolution, and adherence to company standards, with rotations across departments to drive store growth and customer satisfaction.