Customer Experience Leader

Meijer, Inc.; Greenwood (IN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Job summary

Meijer, Inc. in Greenwood, Indiana is seeking a team member to support day-to-day store operations and deliver an exceptional shopping experience. You will engage customers and peers, assist with scheduling, and help maintain product availability and cleanliness.

Responsibilities include mentoring colleagues, performing checkout duties when needed, and upholding food safety standards while aligning with Meijer policies. A customer-service mindset and brick-and-mortar retail experience are valued.

Qualifications

• Passion for customer service with total engagement and approachability.
• Excellent verbal and written communication skills.
• Retail or customer service experience preferred.
• Creative thinking to improve service and processes.
• Ability to influence others and build rapport quickly.
• Ability to work with peers to meet store goals and standards.
• Comfort with lifting, carrying, pushing and pulling while handling products.
• Commitment to fostering an inclusive environment for team members and vendors.

Responsibilities

• Engage peers to provide the best possible shopping experience for customers, including checkout.
• Communicate with team members and assign daily work tasks.
• Mentor and coach team members to exceed customer service and sales goals.
• Assist with training new team members and cross-training high-potential staff.
• Help with department scheduling to optimize engagement and profitability.
• Ensure product freshness through proper rotation and dating.
• Guide food safety compliance and safe work practices.
• Lead ordering, receiving, stocking, pricing and display tasks where applicable.
• Support Meijer culture and diversity, equity, and inclusion principles.
• Operate registers and handle cash when needed.

Skills

Customer service

Communication

Retail experience

Creativity

Influence others

Rapport building

Team orientation

Physical capability

Planning execution

Inclusion

Job description

Meijer, Inc. in Greenwood, Indiana is seeking a team member to support day-to-day store operations and deliver an exceptional shopping experience. You will engage customers and peers, assist with scheduling, and help maintain product availability and cleanliness.

Responsibilities include mentoring colleagues, performing checkout duties when needed, and upholding food safety standards while aligning with Meijer policies. A customer-service mindset and brick-and-mortar retail experience are valued.