Retail Customer Experience Lead

Everything But Water, LLC; King of Prussia (PA); On-site; USD 32,000 - 48,000; Full time

Job summary

Everything But Water, LLC in King of Prussia seeks a Key Holder to support the Store Management team in delivering a customer-centric environment through exceptional service. You will work with Associates to uphold brand standards and store operations, ensuring a polished retail atmosphere.

Responsibilities include assisting with shift coverage, supervising Sales Associates, maintaining brand standards, and driving sales goals through confident customer interactions and strong visual

Qualifications

• 2-4 years of experience in retail sales
• 1 year of supervisory experience
• Availability must include nights, weekends, and holidays
• Fluent in English (speak, read, write)
• Physical ability to stand for an eight-hour shift and lift 15 pounds

Responsibilities

• Support Store Manager and Assistant Store Manager with shift coverage and supervision of Sales Associates
• Deliver exceptional customer service following the company’s selling model
• Maintain brand standards for cleanliness, organization, and visual presentation
• Demonstrate understanding of sales goals and align behaviors accordingly

Skills

Customer engagement

Interpersonal skills

Communication skills

Job description

Everything But Water, LLC in King of Prussia seeks a Key Holder to support the Store Management team in delivering a customer-centric environment through exceptional service. You will work with Associates to uphold brand standards and store operations, ensuring a polished retail atmosphere.

Responsibilities include assisting with shift coverage, supervising Sales Associates, maintaining brand standards, and driving sales goals through confident customer interactions and strong visual