Retail Customer Experience Associate I

Dollar Tree; Madison (NC); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree in Madison, NC is seeking a part-time Customer Service Associate to deliver a great shopping experience. You will assist customers, operate the cash register, and help keep the store stocked and clean.

The role requires strong customer service, communication, and problem-solving skills, with physical ability to lift 30–50 lbs and stand/walk for extended periods. Join a team-focused environment with safety and courtesy at its core.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Responsible for maintaining the cleanliness throughout the store, including bathrooms, floors, trash, and neat presentation.
• Other duties as assigned.

Skills

Customer service excellence

Communication skills

Organizational skills

Ability to lift 30-50 lbs

Problem-solving

Ability to follow instructions

Education

High school diploma or equivalent

Job description

Dollar Tree in Madison, NC is seeking a part-time Customer Service Associate to deliver a great shopping experience. You will assist customers, operate the cash register, and help keep the store stocked and clean.

The role requires strong customer service, communication, and problem-solving skills, with physical ability to lift 30–50 lbs and stand/walk for extended periods. Join a team-focused environment with safety and courtesy at its core.