Retail Customer Experience Associate - Flexible Schedule & Discounts

The TJX Companies, Inc.; Castle Rock (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Associate discount

Employee assistance program

Health benefits

Job summary

The TJX Companies, Inc. in Castle Rock, CO, is seeking dedicated associates for our fast-paced retail environment. You will deliver an exceptional customer experience, engage with shoppers, and maintain a clean, organized store environment across TJ Maxx, Marshalls, HomeGoods, and related brands.

You will join a team that values diversity, collaboration, and development, with opportunities to grow and learn within a Fortune 100 company and the world’s leading off-price retailer.

Qualifications

• Excellent customer service skills.
• Strong communication and organizational skills.
• Ability to multi-task in a fast-paced retail environment.
• Flexible schedule to support business needs.
• Ability to lift heavy objects with or without accommodation.
• Experience in retail customer service preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Communication

Organization

Multi-tasking

Flexibility

Teamwork

Job description

The TJX Companies, Inc. in Castle Rock, CO, is seeking dedicated associates for our fast-paced retail environment. You will deliver an exceptional customer experience, engage with shoppers, and maintain a clean, organized store environment across TJ Maxx, Marshalls, HomeGoods, and related brands.

You will join a team that values diversity, collaboration, and development, with opportunities to grow and learn within a Fortune 100 company and the world’s leading off-price retailer.