Retail Customer Experience Associate | Flexible Hours

The TJX Companies, Inc.; Town of Brookfield (WI); On-site; USD 18,000 - 23,000; Full time

Job summary

Sierra at The TJX Companies, Inc. seeks a front-line team member to deliver a highly satisfying customer experience by engaging with customers, keeping the store clean and organized, and adhering to operational standards.

You may be cross-trained across store areas, support loss prevention, and participate in credit and loyalty programs. The role emphasizes flexibility, strong communication, attention to detail, and the ability to multi-task while upholding a positive store culture.

Qualifications

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Flexibility

Job description

Sierra at The TJX Companies, Inc. seeks a front-line team member to deliver a highly satisfying customer experience by engaging with customers, keeping the store clean and organized, and adhering to operational standards.

You may be cross-trained across store areas, support loss prevention, and participate in credit and loyalty programs. The role emphasizes flexibility, strong communication, attention to detail, and the ability to multi-task while upholding a positive store culture.