Retail Customer Experience Associate

michaels; West Valley City (UT); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Job summary

Michaels stores in West Valley City, UT are seeking a friendly team member to assist customers, process transactions, and promote the Rewards program and Private Label Credit Cards. You will help customers locate products, handle stock tasks, and participate in BOPIS/SFS while upholding store standards.

The role emphasizes a strong customer service mindset, ability to stand for long periods, and flexibility to work nights, weekends, and early mornings.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Customer service

Cash handling

Sales

Communication

Education

High school diploma

Tools

POS system

Job description

Michaels stores in West Valley City, UT are seeking a friendly team member to assist customers, process transactions, and promote the Rewards program and Private Label Credit Cards. You will help customers locate products, handle stock tasks, and participate in BOPIS/SFS while upholding store standards.

The role emphasizes a strong customer service mindset, ability to stand for long periods, and flexibility to work nights, weekends, and early mornings.