Early Morning Retail Associate: Customer Experience

Michaels; Midvale (UT); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Michaels in Midvale, UT is seeking a team member to deliver friendly customer service, help shoppers locate products, and ensure a fast, accurate checkout experience.

You will assist with stocking, planograms, and store recovery to keep the store well merchandised and in stock, while promoting rewards and card enrollments. The role involves standing for long periods, bending, lifting, and working evenings or weekends as needed. Michaels offers benefits including employee discounts.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Job description

Michaels in Midvale, UT is seeking a team member to deliver friendly customer service, help shoppers locate products, and ensure a fast, accurate checkout experience.

You will assist with stocking, planograms, and store recovery to keep the store well merchandised and in stock, while promoting rewards and card enrollments. The role involves standing for long periods, bending, lifting, and working evenings or weekends as needed. Michaels offers benefits including employee discounts.