Retail Customer Experience Associate

The TJX Companies, Inc.; Virginia Beach (VA); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) associate contributions

child care discounts

cell phone discounts

pet insurance

legal insurance

credit union

referral bonuses

Job summary

The TJX Companies, Inc. is hiring at Virginia Beach for a team member role focused on delivering an exceptional customer experience, maintaining a clean store, and supporting multiple store areas as needed.

You will work with a diverse team, follow company procedures, and contribute to achieving sales and service goals while upholding safety and standards in a fast-paced retail environment.

Responsibilities

• Deliver a highly satisfied customer experience by engaging with customers and maintaining a clean, organized store environment.
• Adhere to operational, merchandise, and loss prevention standards.
• Cross-train to support various store areas as needed.
• Model established customer service practices with customers and teammates.
• Contribute to a positive store culture with honesty, integrity, and respect.
• Process purchases/returns accurately and handle change per procedures.
• Promote credit and loyalty programs.
• Uphold merchandising standards and procedures on the sales floor.
• Prepare merchandise for resale following company procedures.
• Assist in store recovery and general housekeeping throughout the day.
• Provide and receive constructive feedback.
• Follow labor laws and store policies; support shrink reduction initiatives.
• Participate in safety awareness and maintain a safe work environment.
• Other duties as assigned.

Job description

The TJX Companies, Inc. is hiring at Virginia Beach for a team member role focused on delivering an exceptional customer experience, maintaining a clean store, and supporting multiple store areas as needed.

You will work with a diverse team, follow company procedures, and contribute to achieving sales and service goals while upholding safety and standards in a fast-paced retail environment.