Backroom & Merchandising Specialist

The TJX Companies, Inc.; Richmond (VA); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

Health care

Dental care

Vision care

401(k) associate contributions

Paid holidays/vacation/sick

Life insurance

Short/long term disability

Paid parental leave

Scholarship program

Adoption assistance

Credit union

Referral bonuses

Job summary

The TJX Companies, Inc. in Richmond, VA is seeking a customer-focused associate responsible for delivering an outstanding shopping experience and supporting daily store operations. You will engage customers, handle transactions, promote loyalty programs, and maintain store standards.

The role emphasizes teamwork, adaptability to changing directions, and a commitment to safety and loss-prevention policies while supporting a positive store culture.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Deliver a highly satisfied customer experience across all customers.
• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to procedures.
• Promotes credit and loyalty programs.
• Maintains merchandising philosophy and follows merchandising procedures and standards.
• Accurately processes merchandise for the sales floor following procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains cleanliness and recovery standards for the sales floor and store.
• Provides and accepts recognition and constructive feedback.
• Adheres to labor laws, policies, and procedures.
• Supports and participates in shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Communication

Organization

Multi-tasking

Flexibility

Teamwork

Retail experience

Job description

The TJX Companies, Inc. in Richmond, VA is seeking a customer-focused associate responsible for delivering an outstanding shopping experience and supporting daily store operations. You will engage customers, handle transactions, promote loyalty programs, and maintain store standards.

The role emphasizes teamwork, adaptability to changing directions, and a commitment to safety and loss-prevention policies while supporting a positive store culture.