Retail Customer Experience Associate

The TJX Companies, Inc.; Southbury (CT); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) match

medical/dental/vision

Job summary

The TJX Companies, Inc. operates HomeGoods and other brands, offering a dynamic retail environment across stores and distribution centers. This role emphasizes delivering an outstanding customer experience, promoting loyalty programs, and maintaining store standards.

The position supports teamwork, adaptability, and a positive store culture while ensuring accurate checkout procedures and safe, clean store operations.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Deliver a highly satisfied customer experience by engaging with customers and maintaining a clean, organized store environment.
• Accurately ring customer purchases and returns and count change.
• Promote credit and loyalty programs.
• Uphold merchandising standards and procedures.
• Process and prepare merchandise for the sales floor.
• Participate in store recovery, safety, and loss prevention efforts.
• Support and participate in shrink reduction goals and programs.

Skills

Customer service

Flexible schedule

Strong communication

Organizational skills

Multi-tasking

Adaptability

Retail experience preferred

Job description

The TJX Companies, Inc. operates HomeGoods and other brands, offering a dynamic retail environment across stores and distribution centers. This role emphasizes delivering an outstanding customer experience, promoting loyalty programs, and maintaining store standards.

The position supports teamwork, adaptability, and a positive store culture while ensuring accurate checkout procedures and safe, clean store operations.