Retail Associate: Customer Experience & Merchandising

The TJX Companies, Inc.; Framingham (MA); On-site; USD 22,000 - 23,000; Full time

Job summary

HomeGoods at The TJX Companies, Inc. is seeking a customer-focused associate to deliver a highly satisfying shopping experience, maintain a clean and organized store, and uphold operating procedures.

You may be cross-trained to work in multiple areas of the store to support the business, promote credit and loyalty programs, and contribute to store safety, shrink reduction, and teamwork. Join our diverse TJX family with ample growth opportunities.

Qualifications

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Job description

HomeGoods at The TJX Companies, Inc. is seeking a customer-focused associate to deliver a highly satisfying shopping experience, maintain a clean and organized store, and uphold operating procedures.

You may be cross-trained to work in multiple areas of the store to support the business, promote credit and loyalty programs, and contribute to store safety, shrink reduction, and teamwork. Join our diverse TJX family with ample growth opportunities.