Retail Customer Experience Associate

The TJX Companies, Inc.; Lancaster (Lancaster County); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical/dental/vision coverage

Paid holidays/vacation/sick

Job summary

The TJX Companies, Inc. is seeking team members for HomeGoods Lancaster, dedicated to delivering an exceptional customer experience and maintaining a clean, organized store environment. You may cross-train across store areas to support business needs.

We value excellent customer service, flexibility, and strong communication. Benefits include associate discounts and comprehensive coverage; starting hourly pay ranges will be set based on experience.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Excellent customer service

Flexible schedule

Communication skills

Multi-tasking

Adaptability

Lifting heavy objects

Team collaboration

Retail experience preferred

Job description

The TJX Companies, Inc. is seeking team members for HomeGoods Lancaster, dedicated to delivering an exceptional customer experience and maintaining a clean, organized store environment. You may cross-train across store areas to support business needs.

We value excellent customer service, flexibility, and strong communication. Benefits include associate discounts and comprehensive coverage; starting hourly pay ranges will be set based on experience.