Retail Customer Experience Associate

The TJX Companies, Inc.; Houston (TX); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health benefits

Paid holidays

Bereavement leave

Job summary

Marshalls at The TJX Companies, Inc. in Houston is seeking a Customer Service focused associate to deliver a highly satisfying shopping experience. You will engage with customers, follow loss-prevention standards, and assist in multiple store areas as needed to support business goals.

The role emphasizes courtesy, accuracy in transactions, and active participation in credit/loyalty programs. Prior retail experience is a plus, and a flexible schedule is required to meet store needs.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication skills

Organizational skills

Multi-tasking

Lifting ability

Teamwork

Retail experience

Job description

Marshalls at The TJX Companies, Inc. in Houston is seeking a Customer Service focused associate to deliver a highly satisfying shopping experience. You will engage with customers, follow loss-prevention standards, and assist in multiple store areas as needed to support business goals.

The role emphasizes courtesy, accuracy in transactions, and active participation in credit/loyalty programs. Prior retail experience is a plus, and a flexible schedule is required to meet store needs.