Retail Customer Experience Associate

The TJX Companies, Inc.; Chester (NJ); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Healthcare

Paid holidays/vacation/sick

Job summary

Marshalls at The TJX Companies, Inc. in Chester, NJ, is seeking an associate to deliver a highly satisfying customer experience in a fast-paced retail environment.

You will engage with customers, process purchases, maintain store standards, and be prepared to cross-train across departments as needed. The role requires strong communication, organization, and flexibility to support business needs and changes in direction.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Retail customer experience preferred.

Responsibilities

• Deliver a highly satisfied customer experience by engaging with all customers.
• Adhere to operational, merchandise, and loss prevention standards.
• Cross-train to work in multiple store areas to support business needs.
• Accurately rings purchases/returns and handles cash per procedures.
• Promote credit and loyalty programs.
• Maintain merchandising standards and prepare products for the floor.
• Participate in store recovery and keep the store clean and safe.
• Follow labor laws, policies, and safety procedures.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Flexibility

Retail experience

Job description

Marshalls at The TJX Companies, Inc. in Chester, NJ, is seeking an associate to deliver a highly satisfying customer experience in a fast-paced retail environment.

You will engage with customers, process purchases, maintain store standards, and be prepared to cross-train across departments as needed. The role requires strong communication, organization, and flexibility to support business needs and changes in direction.