Retail Customer Experience Associate

The TJX Companies, Inc.; Jersey City (NJ); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health, dental, vision benefits

Job summary

The TJX Companies, Inc. operates Marshalls in Jersey City and other banners, offering a dynamic, inclusive environment where team members grow. This role emphasizes delivering excellent customer service, maintaining a clean store, and supporting a positive store culture with integrity and respect.

You will engage with customers, handle transactions, promote loyalty programs, and assist in merchandising while adapting to daily store needs and safety protocols. Previous retail experience is a plus.

Qualifications

• Excellent customer service skills.
• Willingness to work a flexible schedule.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to adapt to changes in direction or unexpected situations.
• Able to lift heavy objects with or without accommodation.
• Retail customer experience preferred.

Responsibilities

• Deliver a highly satisfied customer experience by engaging with customers and maintaining a clean, organized store environment.
• Accurately ring customer purchases and returns and handle change according to procedures.
• Promote credit and loyalty programs and uphold merchandising standards.
• Process and prepare merchandise for the sales floor following company procedures.
• Participate in store recovery and maintain store safety and cleanliness.
• Support and participate in shrink reduction and loss prevention efforts.
• Other duties as assigned.

Skills

Customer service

Flexibility

Communication

Organization

Multi-tasking

Attention to detail

Job description

The TJX Companies, Inc. operates Marshalls in Jersey City and other banners, offering a dynamic, inclusive environment where team members grow. This role emphasizes delivering excellent customer service, maintaining a clean store, and supporting a positive store culture with integrity and respect.

You will engage with customers, handle transactions, promote loyalty programs, and assist in merchandising while adapting to daily store needs and safety protocols. Previous retail experience is a plus.