Customer Experience Retail Associate

The TJX Companies, Inc.; McAllen (TX); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

medical/dental/vision

Job summary

Marshalls at The TJX Companies, Inc. is hiring to deliver a highly satisfying customer experience. You will engage with customers, maintain a clean store, and support operations while adhering to policies and standards.

The role emphasizes excellent customer service, flexibility, and strong communication. It offers opportunities across departments in a fast-paced, inclusive retail environment with comprehensive benefits.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of lifting heavy objects.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Flexibility

Teamwork

Job description

Marshalls at The TJX Companies, Inc. is hiring to deliver a highly satisfying customer experience. You will engage with customers, maintain a clean store, and support operations while adhering to policies and standards.

The role emphasizes excellent customer service, flexibility, and strong communication. It offers opportunities across departments in a fast-paced, inclusive retail environment with comprehensive benefits.