Retail Customer Experience Associate

The TJX Companies, Inc.; Atlanta (GA); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

HSA

Life insurance

Paid holidays/vacation/sick

Paid parental leave

EAP

Job summary

HomeGoods at The TJX Companies, Inc. in Atlanta, GA is seeking a Customer Service Associate. You will deliver a highly satisfied customer experience, assist customers with purchases, and help maintain a clean, organized store while supporting loss prevention standards.

Work may include cross-training in multiple areas to support store needs. The role emphasizes teamwork, integrity, and adherence to store policies in a fast-paced retail environment.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication skills

Multi-tasking

Attention to detail

Job description

HomeGoods at The TJX Companies, Inc. in Atlanta, GA is seeking a Customer Service Associate. You will deliver a highly satisfied customer experience, assist customers with purchases, and help maintain a clean, organized store while supporting loss prevention standards.

Work may include cross-training in multiple areas to support store needs. The role emphasizes teamwork, integrity, and adherence to store policies in a fast-paced retail environment.