Retail Credit & Customer Experience Lead

Rent-A-Center; Decatur (AL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off

Weekly Pay

Great Benefits

401(k) Savings Plan with company match

Medical

Job summary

Rent-A-Center in the United States is seeking a Credit Assistant Manager to support credit and collections activities and provide exceptional customer service in-store and at customers' homes.

You will handle everyday credit decisions, help drive growth, and maintain a welcoming shopping environment, while delivering products and coordinating pickups. This role emphasizes strong communication, reliability, and a customer-first mindset.

Qualifications

• 1-3 years of retail/customer service, sales, or collections experience.
• High school diploma or equivalent.
• Must be at least 18 years of age.
• Valid state driver's license and good driving record — You WILL be driving the company vehicles.

Responsibilities

• Credit and Collections: Positively impact growth and revenue through communicating with customers and collecting on accounts on a daily basis.
• Customer Service: Provide friendly, top-notch customer experiences through "white glove" service with a servant's heart in our stores and in customer's homes.
• Deliveries & Pickups: Opportunity to get out of the store and display a winning spirit through safe and compliant loading/unloading and installation of products, while following all handling and transportation procedures.
• Merchandising: Maintain an inviting store with organized product and cleanliness with both customers and fellow coworkers in mind

Skills

Customer service

Sales

Collections

Education

High school diploma or equivalent

Tools

Driver's license

Job description

Rent-A-Center in the United States is seeking a Credit Assistant Manager to support credit and collections activities and provide exceptional customer service in-store and at customers' homes.

You will handle everyday credit decisions, help drive growth, and maintain a welcoming shopping environment, while delivering products and coordinating pickups. This role emphasizes strong communication, reliability, and a customer-first mindset.