Retail Concierge & Services Associate

Hy-Vee; Marshall (AK); On-site; USD 20,000 - 25,000; Full time

Job summary

Hy-Vee is seeking a Customer Service team member to be the friendly face of in-store services, handling a variety of transactions including mailing, money orders, license sales, and refunds. You will greet customers, learn names, and ensure a positive experience while maintaining accuracy and efficiency.

Responsibilities include weighing packages, processing mail, selling checks and money orders, issuing licenses, and supporting store operations.

Qualifications

• Solve practical problems and interpret instructions across a variety of situations with limited standardization.
• Perform arithmetic calculations involving fractions, decimals, and percentages accurately.
• File, post, and organize materials; copy data between records; gather basic information as needed.
• Guide customers and provide clear, helpful direction in a professional manner.
• Communicate clearly and professionally with customers, team members, and store leadership.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one.
• Weigh postal packages, run mail through meters, and process certified, express, UPS, registered, and insured mail.
• Process Western Union orders and send faxes for customers.
• Sell money orders and cash payroll, personal, ADC, and social security checks.
• Sell hunting and fishing licenses.
• Break down and put money in utility drawers and process paid outs.
• Sign on the postal department, break down, and turn off the postal register.
• Count daily coupons and process refunds for customers and department-approved refunds.
• Sign on and off lottery machines, sell and redeem lottery tickets.
• Assist customers with dry cleaning where applicable and process bottle refunds.
• Assist customers at registers and in other areas of the store as needed.
• Answer the telephone and use the intercom system using appropriate procedures.
• Remove trash in a timely manner and maintain a clean, organized work area.
• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Maintain strict adherence to personal hygiene, dress standards, and all Hy‑Vee policies and store guidelines.
• Report to work when scheduled and on time.

Skills

Greet customers with a smile

Clear, professional communication

Problem solving

Arithmetic accuracy

Teamwork

Education

High school diploma or equivalent

6 months to 1 year experience

Job description

Hy-Vee is seeking a Customer Service team member to be the friendly face of in-store services, handling a variety of transactions including mailing, money orders, license sales, and refunds. You will greet customers, learn names, and ensure a positive experience while maintaining accuracy and efficiency.

Responsibilities include weighing packages, processing mail, selling checks and money orders, issuing licenses, and supporting store operations.