Night & Weekend Customer Service Associate

Hy-Vee, Inc.; Forest City (IA); On-site; USD 17,000 - 21,000; Full time

Job summary

Hy-Vee, Inc. in Iowa is seeking a Customer Service team member to greet customers, handle mail, sell money orders, licenses and checks, and support store operations. You will work on registers, assist with dry cleaning, and maintain a clean, welcoming environment.

The role requires a high school diploma or equivalent and 6 months to 1 year of related experience. Night and weekend shifts are required. This is an hourly position in a fast-paced retail setting.

Qualifications

• High school diploma or equivalent required.
• Over six months up to one year of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one
• Weigh postal packages, run mail through meters, and process certified, express, UPS, registered, and insured mail
• Process Western Union orders and send faxes for customers
• Sell money orders and cash payroll, personal, ADC, and social security checks
• Sell hunting and fishing licenses
• Break down and put money in utility drawers and process paid outs
• Sign on the postal department, break down, and turn off the postal register
• Count daily coupons and process refunds for customers and department-approved refunds
• Sign on and off lottery machines, sell and redeem lottery tickets
• Assist customers with dry cleaning where applicable and process bottle refunds
• Assist customers at registers and in other areas of the store as needed
• Answer the telephone and use the intercom system using appropriate procedures
• Remove trash in a timely manner and maintain a clean, organized work area
• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines
• Report to work when scheduled and on time

Skills

Customer service

Communication

Problem solving

Mathematical accuracy

Education

High school diploma or equivalent

Job description

Hy-Vee, Inc. in Iowa is seeking a Customer Service team member to greet customers, handle mail, sell money orders, licenses and checks, and support store operations. You will work on registers, assist with dry cleaning, and maintain a clean, welcoming environment.

The role requires a high school diploma or equivalent and 6 months to 1 year of related experience. Night and weekend shifts are required. This is an hourly position in a fast-paced retail setting.