Retail Coach & Store Leader

Rally House; Norman (OK); On-site; USD 22,000 - 33,000; Full time

Job summary

Rally House is seeking an Assistant Coach to act as an Assistant Store Manager, supporting store performance and ensuring standards are consistently executed while helping develop the team. This role drives day-to-day operations and fosters a guest-focused environment under the Head Coach.

You'll lead training, coach team members, and own service and merchandising execution, with a focus on coaching, staffing, and delivering exceptional fan experiences across events and busy hours in a sports

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Availability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and local sports events.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach's absence.
• Lead execution of visual directives and seasonal transitions.
• Ensure fixture flow and product placement drive sales and ease of shopping.
• Maintain store organization and back-of-house standards.
• Coach Team Captains and Teammates on visual expectations.
• Own service execution and customer experience standards.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow-up.
• Reinforce consistency of service behaviors across all shifts.
• Analyze store performance and take action to improve results.
• Lead execution of special events and hot markets.

Skills

Leadership

Communication

Coaching

Retail experience

Problem-solving

Adaptability

Prioritization

Education

Associate degree

Bachelor's degree

Job description

Rally House is seeking an Assistant Coach to act as an Assistant Store Manager, supporting store performance and ensuring standards are consistently executed while helping develop the team. This role drives day-to-day operations and fosters a guest-focused environment under the Head Coach.

You'll lead training, coach team members, and own service and merchandising execution, with a focus on coaching, staffing, and delivering exceptional fan experiences across events and busy hours in a sports