Retail Coach & High-Impact Team Leader

Nike; Reno (NV); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA / FSA

401(k) Plan

ESPP

EAP

Employee Discounts

Job summary

Nike Factory Store Reno is seeking a Department Manager who guides a fast-paced team to deliver exceptional customer service and strong store results. You will coach and develop teammates while executing store strategies and Nike Service Principles within our community-focused culture.

You will lead daily operations, manage scheduling and inventory, and partner with leadership to drive growth, while ensuring teammates feel supported and included.

Qualifications

• Three years of customer-facing retail or hospitality experience.
• One year of leadership experience.
• Demonstrated ability to recruit, build and lead high-performing teams.
• Proficient in Microsoft Office and retail business systems.
• Ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations.
• Proven ability to utilize tools for conflict resolution and employee coaching and counseling.
• Able to work mornings, weekends, nights, and holidays as needed.

Responsibilities

• Leading a team the helps keep all store functions running seamlessly.
• Ensuring your store is staffed by attracting, assessing and onboarding your future teammates.
• Equip store employees with tools needed to succeed in their day-to-day responsibilities.
• Leading your store's team and business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management.
• Managing product life cycle from stockroom to visual merchandising and the sales floor.

Skills

Retail leadership

Customer-facing experience

Team recruitment & coaching

Microsoft Office / retail systems

Physical stamina (standing)

Conflict resolution

Availability for mornings/weekends/n/H

Tools

Microsoft Office

Retail systems

Job description

Nike Factory Store Reno is seeking a Department Manager who guides a fast-paced team to deliver exceptional customer service and strong store results. You will coach and develop teammates while executing store strategies and Nike Service Principles within our community-focused culture.

You will lead daily operations, manage scheduling and inventory, and partner with leadership to drive growth, while ensuring teammates feel supported and included.