Store Coach: Lead Teams & Elevate Customer Experience

Nike; Oak Brook, Northern (IL, KY); On-site; USD 56,000 - 84,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Savings Accounts and Flexible  

401(k) Plan

Paid Time Off

Nike Stock Purchase Plan

Employee Assistance Program

Employee Discounts (Nike/Converse/Jord

Benefit information available

Job summary

Nike Oak Brook is seeking a Department Manager to lead a high-volume, fast-paced Nike Factory Store team in Oak Brook, IL. You will coach staff, drive great customer service, and influence sales through strong leadership and Service Principles while representing the Nike brand.

You’ll recruit and develop teammates, manage daily operations and store metrics, and foster an inclusive, team-oriented environment.

Qualifications

• Three years of customer-facing retail or hospitality experience.
• One year of leadership experience.
• Demonstrated ability to recruit, build and lead high-performing teams.
• Proficient in Microsoft Office and retail business systems.
• Ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations.
• Proven ability to utilize tools for conflict resolution and employee coaching and counseling.
• Able to work mornings, weekends, nights, and holidays as needed.

Responsibilities

• Leading a team the helps keep all store functions running seamlessly.
• Ensuring your store is staffed by attracting, assessing and onboarding your future teammates.
• Equip store employees with tools needed to succeed in their day-to-day responsibilities.
• Leading your store's team and business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management.
• Managing product life cycle from stockroom to visual merchandising and the sales floor.

Skills

Customer-facing experience

Leadership experience

Team recruitment & coaching

Microsoft Office

Tools

Microsoft Office

Job description

Nike Oak Brook is seeking a Department Manager to lead a high-volume, fast-paced Nike Factory Store team in Oak Brook, IL. You will coach staff, drive great customer service, and influence sales through strong leadership and Service Principles while representing the Nike brand.

You’ll recruit and develop teammates, manage daily operations and store metrics, and foster an inclusive, team-oriented environment.