Retail Client Advisor

Insight Global; Boston (MA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Healthcare insurance

Paid leave

Commission on sales

Store opening experience

Job summary

Insight Global is partnering with a luxury Italian fashion brand to hire Client Advisors for the launch of its Boston location. You will be a brand ambassador, delivering a personalized, high-touch client experience and building a loyal client book.

The role emphasizes relationship-driven selling, private shopping support, and collaboration with store leadership on opening initiatives. Weekend and holiday availability, strong communication, and a polished presentation are essential.

Qualifications

• 3+ years of experience in customer service, preferably within luxury or contemporary retail.
• Able to work weekends and holidays.
• Proven ability to build and maintain client relationships and drive repeat business.
• Experience in luxury or freestanding boutique environments.
• Strong communication skills with a client-first mindset.
• Professional, polished presentation with attention to detail.

Responsibilities

• Deliver a highly personalized, luxury-level client experience through one-on-one selling and relationship building.
• Build, grow, and maintain a personal client book, driving repeat business and long-term engagement.
• Capture client information and lead thoughtful follow-ups via phone and written communication.
• Provide elevated styling support and product guidance for both men’s and women’s collections.
• Meet or exceed individual sales and productivity goals through consultative selling.
• Support private shopping appointments and VIP client interactions.
• Contribute to new store opening efforts, including merchandising and floor setup.

Skills

Clienteling

Relationship building

Sales targets

Communication skills

Polished presentation

Flexible schedule

Tools

POS systems

CRM tools

Job description

Insight Global is partnering with a luxury Italian fashion brand specializing in high-quality cashmere knitwear to hire Client Advisors / Sales Leads for the launch of its brand-new Boston location. This is a unique opportunity to join a globally recognized brand during a new store opening, playing a key role in building the client base, store culture, and overall in‑store experience from day one.

In this role, you will act as a brand ambassador, focusing on relationship‑driven sales and clienteling to build and maintain a loyal client book. You’ll deliver a personalized, high‑touch experience while contributing to the success and growth of a newly established location.

This position is ideal for someone who thrives in a start‑up retail environment, enjoys building something from the ground up, and is passionate about luxury fashion and delivering an elevated, service‑driven experience. Candidates should be detail‑oriented, client‑focused, and able to work a flexible schedule, including weekends and holidays.

Key Responsibilities

• Deliver a highly personalized, luxury‑level client experience through one‑on‑one selling and relationship building
• Build, grow, and maintain a personal client book, driving repeat business and long‑term engagement
• Capture client information and lead thoughtful follow‑ups via phone and written communication
• Provide elevated styling support and product guidance for both men’s and women’s collections
• Meet or exceed individual sales and productivity goals through consultative selling
• Support private shopping appointments and VIP client interactions
• Communicate the brand’s craftsmanship, materials, and values authentically
• Contribute to new store opening efforts, including merchandising, floor setup, and establishing client outreach strategies
• Partner closely with store leadership to support daily operations, KPIs, and launch initiatives
• Assist with visual standards, opening/closing procedures, POS usage, and end‑of‑day communication
• Maintain a clean, organized, and polished boutique environment aligned with luxury standards
• 3+ years of experience in customer service, preferably within contemporary or luxury retail
• Proven ability to build and maintain client relationships and drive repeat business
• Experience working in luxury or freestanding boutique environments
• Strong communication skills with a client‑first mindset
• Professional, polished presentation with strong attention to detail
• Self‑motivated and goal‑oriented, with the ability to work toward sales targets
• Ability to work a flexible schedule, including weekends and holidays
• Ability to stand for extended periods and lift 20+ pounds as needed

Plusses

• Multilingual abilities (Mandarin/Chinese preferred depending on client base)
• Background in appointment‑based or clienteling‑focused sales
• Experience supporting private shopping appointments or VIP clients
• Experience supporting store openings, launches, or new retail concepts
• Familiarity with POS systems, CRM tools, or luxury retail operations

Compensation:

$21-$30/hour per year annual salary plus commission.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.