Client Advisor

Insight Global; Boston (MA); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Healthcare insurance

Paid leave

Job summary

Insight Global is partnering with a luxury Italian fashion brand to hire a Client Advisor for its new Boston location. You will deliver a personalized, high‑touch in‑store experience and cultivate lasting client relationships.

The role emphasizes relationship‑driven sales and clienteling, hosting private appointments, and providing styling guidance for both women and men in a refined retail setting. Availability includes weekends and holidays.

Qualifications

• 2+ years of customer service experience, preferably in luxury retail.
• Proven ability to build and maintain client relationships and drive repeat business.
• Experience in luxury or freestanding boutique environments.
• Strong communication with a customer-first mindset.
• Polished presentation and high attention to detail.
• Self-motivated and goal-oriented, comfortable with sales targets.
• Flexible schedule including weekends and holidays.
• Ability to stand for extended periods and lift 20+ pounds as needed.

Responsibilities

• Deliver a highly personalized, luxury-level client experience through one-on-one selling and relationship building.
• Grow and maintain a personal client book, driving repeat business and ongoing client engagement.
• Capture customer information and follow up via phone and written communication.
• Style and advise clientele with deep product knowledge and brand awareness.
• Meet or exceed individual sales and productivity goals through consultative selling.
• Support private shopping appointments and elevated client interactions.
• Communicate the brand’s craftsmanship, materials, and values authentically.
• Partner with store leadership to support daily operations, KPIs, and store initiatives.
• Assist with visual standards, opening/closing, POS usage, and end-of-day communications.
• Maintain a clean, organized boutique reflecting luxury standards.

Skills

Customer service

Clienteling

Luxury retail

Communication

Attention to detail

Sales targets

Flexibility

Stand for long

Job description

Insight Global is partnering with a luxury Italian fashion brand specializing in high‑quality cashmere knitwear to hire a Client Advisor to support its new Boston location. This role offers the opportunity to join a globally recognized luxury brand known for craftsmanship, minimalist design, and an elevated client experience. The Client Advisor will play a key role in cultivating long‑term client relationships and delivering a personalized, high‑touch in‑store experience.

As a Client Advisor, you will serve as a brand ambassador, focusing on relationship‑driven sales and clienteling rather than foot‑traffic volume. This individual will build and maintain a loyal client base, follow up with customers post‑purchase, host private appointments, and provide thoughtful styling and product guidance to both women and men in a refined retail environment. The ideal candidate is passionate about luxury fashion, detail‑oriented, and thrives in a client‑first, service‑driven setting.

This role requires full availability, including weekends and holidays, and the ability to commute easily to the assigned store location.

Key Responsibilities

• Deliver a highly personalized, luxury‑level client experience through one‑on‑one selling and relationship building
• Actively grow, manage, and maintain a personal client book, driving repeat business and ongoing client engagement
• Capture customer information and conduct thoughtful follow‑ups via phone and written communication
• Confidently style and advise clientele, demonstrating deep product knowledge and brand awareness
• Meet or exceed individual sales and productivity goals through consultative selling
• Support private shopping appointments and elevated client interactions
• Communicate the brand’s craftsmanship, materials, and values in an authentic and engaging way
• Partner closely with store leadership to support daily operations, KPIs, and store initiatives
• Assist with visual standards, opening/closing procedures, POS usage, and end‑of‑day communications
• Maintain a clean, organized, and polished boutique environment that reflects luxury standards

Compensation:

$21 to $31 per hour plus an additional commission structure.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

REQUIRED SKILLS AND EXPERIENCE

• 2+ years of experience in customer service, preferably within contemporary or luxury retail
• Proven ability to build and maintain client relationships and drive repeat business
• Experience working in luxury or freestanding boutique environments
• Strong communication skills with a customer‑first mindset
• Professional, polished presentation and strong attention to detail
• Self‑motivated, goal‑oriented, and comfortable working toward sales targets
• Ability to work a flexible schedule, including weekends and holidays
• Ability to stand for extended periods and lift 20+ pounds as needed

NICE TO HAVE SKILLS AND EXPERIENCE

• Experience supporting private shopping appointments or VIP clients