Senior Client Advisor - New York City Flagship

Retail For The People; New York (NY); On-site; USD 35,817 - 42,705; Full time

Benefits offered by this job

Commission

Wardrobe allowance

Employee discount

Job summary

Retail For The People in New York City is recruiting a Senior Client Advisor to be a key face of our flagship, delivering highly personalized, high‑touch service while driving store sales.

Ideal candidates are polished, client‑focused and commercially minded, with 1–2+ years in luxury retail, experience in clienteling, and a passion for elevating the shopping experience for a discerning clientele.

Qualifications

• 1–2+ years of luxury or premium retail experience.
• Proven ability to drive sales through clienteling and personalized service.
• Familiarity with foundational retail operations (POS, inventory, cash handling) and learning new systems.

Responsibilities

• Deliver a refined, high‑touch client experience from first greeting through checkout.
• Act as a trusted advisor, offering guidance and curated looks aligned with each client’s lifestyle.
• Build loyalty through follow‑up and personalized clienteling.
• Maintain product presentation and replenishment to reflect the brand’s refined aesthetic.

Skills

Luxury retail experience

Clienteling

Sales driven

Relationship building

Tools

Shopify POS

RFID systems

Microsoft Office

Job description

Senior Client Advisor

New York City | Immediate Start

Join a luxury women’s fashion house with a devoted global following, celebrated for its sophisticated, contemporary collections and conversation-worthy design. As the brand steps into the sunny Floridian retail landscape, we are seeking best-in-class Senior Client Advisors to help bring our New York City flagship to life for a long-term pop-up.

This is a rare opportunity to help shape a brand’s presence in one of the most influential luxury retail destinations in the country—serving a discerning, style-savvy, and relationship-driven clientele.

Our ideal candidates are polished, charismatic, and deeply client‑focused—natural hosts who combine impeccable style instincts with intuition, warmth, and a passion for elevated retail experiences.

This isn’t just a sales role. It’s a ground‑floor opportunity to build lasting client relationships, deliver exceptional service, and become a trusted style partner to a sophisticated, global customer.

The Role

As a Senior Client Advisor, you will be one of the key faces of the New York City flagship—responsible for delivering a highly personalized, high‑touch client experience while driving strong individual and store sales performance. You will bring the brand to life through thoughtful styling, intentional service, and a deep understanding of product, fit, and client needs.

This role is ideal for a confident, entrepreneurial luxury retail professional who thrives in relationship-driven environments and takes pride in building a loyal client book.

Profile of the Ideal Candidate

• A passionate luxury retail professional with a strong appreciation for fashion, styling, and world‑class service.

• Naturally warm, engaging, and poised, with the ability to build genuine rapport and long‑term client relationships.

• Commercially minded and results‑driven, with a consistent record of meeting or exceeding individual sales goals.

• Detail-oriented and highly organized, with a strong eye for maintaining an elevated, visually cohesive selling environment.

• Energized by fast‑paced, high‑touch retail and comfortable taking ownership on the sales floor.

Key Requirements

• 1–2+ years of luxury or premium retail experience, preferably in women’s ready‑to‑wear or multi‑brand boutiques.

• Proven ability to drive sales through clienteling, styling, and personalized service.

• Strong understanding of client experience standards and foundational retail operations (POS, inventory, cash handling).

• Familiarity with Shopify POS, RFID systems, and Microsoft Office is a plus; comfort learning new systems is essential.

• Flexibility to work weekends, evenings, and key trading periods/holidays.

• A highly motivated seller who actively builds and maintains a client book through relationship‑building with walk‑ins and private appointments, treating personal sales performance as a core driver of both individual and store success.

What You’ll Own

Client Experience & Clienteling

• Deliver a refined, intentional, and elevated experience for every client, from first greeting through checkout.

• Act as a trusted advisor—listening carefully, offering thoughtful guidance, and curating looks aligned with each client’s lifestyle and wardrobe.

• Build loyalty and repeat business through follow‑up, outreach, and personalized clienteling.

Sales Performance

• Consistently achieve and exceed individual sales, conversion, UPT, and AUR targets.

• Proactively identify selling opportunities, including cross‑selling and up‑selling.

• Contribute meaningfully to daily, weekly, and monthly store sales goals.

Visual Merchandising & Brand Presentation

• Maintain exceptional standards of product presentation, sizing, and replenishment on the sales floor.

• Ensure the store environment reflects the brand’s refined aesthetic at all times.

• Share client insights and selling feedback to support merchandising and buying decisions.

Operations & Team Support

• Support daily operations including stock receiving, transfers, inventory counts, and fitting room flow.

• Adhere to all policies and procedures related to loss prevention, cash handling, and transaction accuracy.

• Collaborate closely with store leadership and teammates to create a cohesive, high‑performing environment.

• This role includes keyholder responsibilities, such as opening and closing procedures and floor leadership, as needed.

Success Metrics

• Achievement of individual sales, conversion, UPT, and AUR goals.

• High levels of client satisfaction, loyalty, and repeat visits.

• Strong contribution to overall store performance.

• Consistent adherence to brand standards across service, presentation, and operations.

Why You’ll Love Working Here

Senior Client Advisors enjoy elevated benefits designed to support success and creativity, including:

• Competitive hourly compensation plus performance‑based commission.

• Generous monthly wardrobe allowance.

• Employee discount.

Ready to Join Us?

We’d love to meet you. Please submit your resume for consideration. Applications are reviewed on a rolling basis; only shortlisted candidates will be contacted due to anticipated volume.

This brand believes the strongest teams are diverse teams. Applicants from all backgrounds are encouraged to apply—especially those who share a passion for intentional fashion, elevated retail, and exceptional client experience.

Start Date: Immediate

Rate: $26 - $31

Location: New York City

Employment Type: Full‑Time