Retail Clerk (Shift Lead)

Sky Ranch; Quapaw (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

This innovative firm is looking for a Retail Shift Lead who will play a vital role in enhancing guest experiences at its retail outlets. The ideal candidate will provide excellent customer service, train staff, and ensure smooth daily operations. With a focus on teamwork and communication, this role is perfect for someone who thrives in a dynamic environment and is committed to upholding the company's values. Join a mission-driven organization that values dedication and a passion for service, contributing to the growth and satisfaction of guests and staff alike.

Qualifications

• Two years of experience in a similar field.
• Knowledge of customer service principles and processes.

Responsibilities

• Serve guests and fulfill orders in retail locations.
• Maintain inventory and ensure cleanliness of the area.

Skills

Customer Service

Basic Business Math

Teamwork

Critical Thinking

Communication

Education

High School Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

This position is critical to the ministry of Sky Ranch and contributes directly to our mission of leading youth and families to know and follow Christ. The Retail Shift Lead supports the ministries of Sky Ranch by providing an excellent experience for guests purchasing items through our retail stores and exceeding guest expectations through excellent customer service and a quality environment. This position oversees other retail staff and assists in completing functions relating to retail as they pertain to guest, staff and families. Responsibilities include, but are not limited to: serving customers; use of point of sale software; replenishing stock; cleaning and maintaining equipment in all retail locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Arrive prior to other staff positions to ensure store or café is fully staffed and prepared to open on time.
• Maintain knowledge of all positions and can train or cover any position that needs to be covered.
• Serve guests in Café Sky and/or Corner Store, including but not limited to:
  • Fulfill orders.
  • Handle payment.
  • Cook food items ordered.
  • Handle inventory (stocking shelves, pricing items).
  • Keep area safe, clean and orderly.
  • Handle opening and closing duties for shift as assigned.
• Assist in the maintenance of inventory.
• Complete the overall daily operations moving smoothly throughout the shift, as needed.
• Deposit accurately at the end of each shift.
• Ensure that all cleaning assigned to staff is done to manager’s specifications.
• Report to the Retail Supervisor when any situation or issue arises.

OTHER DUTIES AND RESPONSIBILITIES

• Maintain compliance with Sky Ranch’s employee policies and procedures.
• Comply with Department of Health, ACA, and OSHCOM regulations and guidelines.
• Comply with Sky Ranch retail service policies and procedures.
• Perform other duties as required.

QUALIFICATIONS:

EDUCATION

• High school degree.

EXPERIENCE

• Two years of experience in a similar field.

KNOWLEDGE

• Knowledge of principles and processes for providing excellent customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Basic business math, being able to accurately calculate simple percentages, addition, and subtraction.
• Proficient working knowledge and ability to use various office software including, but not limited to, Microsoft Word, Excel, Outlook.

SKILLS AND ABILITIES

• Demonstrate customer service skills and handle service recovery moments to exceed guest expectations.
• Ability to work with team members in a manner that builds mutual trust, respect, accountability and cooperation. Demonstrates principles of One Sky.
• Ability to exercise basic critical thinking skills, and take appropriate level of initiative.
• Adaptable, and able to remain calm during times of serving many guests at once.
• Ability to speak clearly and be understood in face to face interactions; good listening skills.
• Ability to communicate the mission and vision of Sky Ranch to both internal and external customers.

OUTSIDE CONTACTS

• Vendors and guests.

EQUIPMENT AND PROPERTY

• Retail equipment, café equipment, and inventory.

PHYSICAL DEMANDS

• Physical effort required on a routine basis; ability to use up to 20 pounds of force frequently for moving and carrying objects.
• Ability to grasp, push, pull, carry or otherwise manipulate objects; ability to perform tasks requiring action of muscles or groups of muscles and foot and/or hand-eye coordination.
• Requires physical agility, including but not limited to: bending for items below or reaching for items above the individual; crawling under desks; stooping, and climbing step stools or ladder.
• Work late night hours and weekends, as required.

WORK ENVIRONMENT

• Works indoors in normal retail and food environment majority of the time.
• Some exposure to physical risk while performing job duties, including but not limited to high temperatures for cooking; handling hot food items; working in food preparation areas.

OTHER

Commitment to Christian principles and teachings both professionally and personally. Must be able to fully support Sky Ranch’s Doctrinal Statement.

An active membership in a church whose spiritual beliefs are aligned with Sky Ranch’s Doctrinal Statement.

Commitment to Sky Ranch’s Vision, Mission, Values (Who We A.R.E.) and Principles (WOW, Stewardship, and Excellence) demonstrated in daily behavior.

Must demonstrate annually a clear background check and review of child safety practices as required for camp accreditation by the American Camping Association.