Retail Clerk

White Pass & Yukon Route; Northern (KY); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee housing

Performance based incentives

Job summary

White Pass & Yukon Route is seeking energetic Retail Clerks to greet guests and assist with merchandise in a friendly store setting. You will handle purchases, returns, and exchanges while maintaining a clean, secure environment during our seasonal operation.

Training is available, and a positive attitude with strong teamwork is essential. Housing is provided for eligible staff as part of the season from May through September.

Qualifications

• Enthusiasm for Skagway and the White Pass product.
• Retail experience preferred, but training is available.
• Positive attitude and excellent teamwork skills.
• Willingness to work a flexible schedule.
• Excellent ability to communicate information to the public.
• Must possess a valid driver’s license.
• Able to stand for 8+ hours and navigate stairs regularly.
• Able to move 25+ pounds intermittently.
• Able to bend, stoop, lift, reach, push, pull, twist, walk, crouch and squat.

Responsibilities

• Greet customers, assist with locating merchandise and answer questions.
• Restock items and keep storeroom neat and clean.
• Process customer purchases, returns, refunds, and exchanges.
• Maintain cash and receipts using POS system.
• Open/close the store and secure premises.
• Receive freight and prepare souvenir goods for merchandising.
• Provide excellent service for in-person and phone customers.
• Coordinate with stockers to ensure timely deliveries.
• Coordinate with Gift Shop staff and other departments for safety and service.
• Provide information to guests about WP&YR schedules, history and visitor services.

Skills

Enthusiasm for Skagway and the WhiteP&

Job description

White Pass Retail Clerks possess outgoing personality who enjoy interacting with guests and the WP&YR Team. We greet all guests in a pleasant manner while providing a friendly and sociable service in a clean and comfortable environment. Retail Clerks are responsible for assisting customers in all facets of front line retail operations.

We offer competitive pay, employee housing and performance based incentives.

Duties:

(but not limited to)

• Greet customers when they enter the store, offer assistance in locating merchandise, and respond to questions regarding merchandise.
• Restock items as necessary. Keep storeroom neat and clean.
• Complete customer purchases, process all payment types, and process returns, refunds, and exchanges.
• Maintain cash and credit card receipts utilizing computerized point of sale cash register.
• Follow checklist for opening and closing store. Secure store and monitor customer activity to prevent losses due to merchandise theft and damage.
• Receive freight, price and prepare WP&YR souvenir goods for merchandising.
• Provide excellent customer service for both direct and phone customers.
• Coordinate with stockers to insure products are delivered on site in a timely manner.
• Coordinate with Gift Shop staff and other departments to maintain safety and superior customer service.
• Provide concise information to guests about WP&YR schedules, history and visitor services.

Skills / requirements:

• Enthusiasm for Skagway and the White Pass product
• Retail experience preferred, but training is available
• A positive attitude andexcellent teamwork skills
• Willingness to work a flexible schedule
• Excellent ability to communicate important informationtothe public
• Possess a valid driver’s license
• Must be able to stand for longer than 8 hours and navigate stairs on a regular basis
• Must be able to move 25+ pounds on an intermittent basis
• Must be able to bend, stoop, lift, reach, push, pull, twist, walk, crouch, and squat

We are always looking for talented Retail Clerks. Our operating season is the beginning of May to the end of September. Our hiring starts at the beginning of the year and is finalized by the end of March. Selected candidates start our season at the beginning of May. Candidates spend 2-3 days in training familiarizing themselves with product and point of sales system as well as soft open before the first ship arrival.