Seasonal Depot Stationmaster: Rail & Tours Lead

White Pass & Yukon Route; Alaska; Hybrid; USD 15,000 - 21,000; Full time

Job summary

White Pass & Yukon Route, a historic company in rail, tourism and port operations, is hiring a Depot Stationmaster for the Skagway, Alaska area. The position is full-time and seasonal, with availability May through mid-October.

Responsibilities include loading guests, coordinating bus transfers and tours, handling inquiries, and maintaining safety on the loading platform during busy periods. A strong customer service background and driver’s license are required.

Qualifications

• Must have enthusiasm for Skagway and the White Pass product.
• Positive attitude with excellent teamwork skills.
• Ability to remain calm and informative in a high-intensity workplace while coordinating multiple activities.
• Willingness to work a flexible schedule.
• Basic computer knowledge, including email and Microsoft Word.
• Ability to clearly communicate information to the public in person and via PA system.

Responsibilities

• Loading and unloading guests on multiple train departures throughout the day.
• Facilitating bus transfers and tours departing from the depot.
• Maintaining communication with tour partner agencies.
• Answering questions via phone, email, and in person regarding White Pass products, Skagway locale and railroad history.
• Maintaining safety and order on the loading platform with high guest activity.

Skills

Product enthusiasm

Teamwork

Calm under pressure

Flexible schedule

Basic computing

Public communication

Customer service

Driver's license

Tools

Microsoft Word

Email

Job description

White Pass & Yukon Route, a successful, historic company engaged in rail, tourism and port operations, based in Skagway, Alaska, has one opening for a Depot Stationmaster. This is a full-time, seasonal position. Candidates should be available from May through mid-October.

Duties:

• Loading and unloading a high volume of guests on multiple train departures throughout the day
• Facilitating bus transfers and tours departing from depot
• Maintaining communication with tour partner agencies
• Answering questions via phone, email, and in person regarding White Pass products, Skagway locale and railroad history
• Maintaining safety and order on the loading platform with high volume of guest activity

Skills / requirements:

• Enthusiasm for Skagway and the White Pass product
• A positive attitude andexcellent teamwork skills
• Ability to remain calm and informative in high-intensity workplace while successfully coordinating multiple activities
• Willingness to work a flexible schedule
• Must possess basic knowledge of computers, with proficiency in email and Microsoft Word applications
• Excellent ability to clearly communicate informationtothe public in person and via outdoor PA system
• Ability to stay on task and take initiative in resolving logistical challenges
• Customer service experiencea must
• Valid Driver’s License Required

Applications may be filled out onlineand are being accepted on an ongoing basis. Position is open until filled. Any questions can be directed to Becky Jensen, Human Resources Clerk, at [e-mail] .