Shipping Clerk

White Pass & Yukon Route; Northern (KY); Hybrid; USD 28,000 - 38,000; Full time

Job summary

White Pass & Yukon Route seeks a friendly Shipping Clerk who greets guests and provides sociable service in a clean, welcoming retail environment. The role covers processing internet and phone orders and assisting customers across front-line retail tasks.

Responsibilities include handling transactions, restocking, merchandising souvenir goods, and coordinating with staff to ensure safe, timely deliveries and exceptional customer service.

Qualifications

• Customer service experience is essential.
• Strong teamwork and positive attitude.
• Willingness to work a flexible schedule.
• Clear communication with guests and the public.
• Valid driver’s license required.
• Ability to stand 8+ hours and perform physical tasks.
• Ability to lift 40+ pounds occasionally.
• Good overall physical fitness and mobility.

Responsibilities

• Process online and phone orders.
• Restock items and keep storeroom neat.
• Complete purchases, handle payments, returns, refunds, exchanges.
• Maintain cash receipts and POS accuracy.
• Receive freight and prepare souvenir merchandise.
• Provide excellent customer service to all guests.
• Coordinate with stockers to ensure timely delivery on site.
• Coordinate with Gift Shop and other departments for safety and service.
• Open/close checklist and secure the store to prevent losses.
• Greet customers and assist with locating merchandise.

Skills

Customer service

Teamwork

Flexibility

Communication

Driver's license

Stamina

Heavy lifting

Physical agility

Job description

The successful candidate for this position should possess an outgoing personality who interacts well with guests and the WP&YR Team. Greet all guests in a pleasant manner while providing a friendly and sociable service ina clean and comfortable environment. The Shipping Clerk is responsible for processing internet and phone orders as well asassisting customers in all facets of front line retail operations.

Duties:

(but are not limited to)

• Processing online and phone orders
• Restock items as necessary. Keep storeroom neat and clean.
• Complete customer purchases, process all payment types, and process returns, refunds, and exchanges.
• Maintain cash and credit card receipts utilizing computerized point of sale cash register.
• Receive freight, price and prepare WP&YR souvenir goods for merchandising.
• Provide excellent customer service for both direct and phone customers.
• Coordinate with stockers to insure products are delivered on site in a timely manner.
• Coordinate with Gift Shop staff and other departments to maintain safety and superior customer service.
• Follow checklist for opening and closing store. Secure store and monitor customer activity to prevent losses due to merchandise theft and damage.
• Greet customers when they enter the store, offer assistance in locating merchandise, and respond to questions regarding merchandise.
• Provide concise information to guests about WP&YR schedules, history and visitor services.

Skills / requirements:

• Enthusiasm for Skagway and the White Pass product
• A positive attitude andexcellent teamwork skills
• Willingness to work a flexible schedule
• Excellent ability to communicate important informationtothe public
• Customer service experiencea must
• Possess a valid driver’s license
• Must be able to stand for longer than 8 hours and navigate stairs on a regular basis
• Must be able to move 40+ pounds on an intermittent basis
• Must be able to bend, stoop, lift, reach, push, pull, twist, walk, crouch, and squat