Retail Clerk

L'Auberge Lake Charles; Lake Charles (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

PENN Entertainment in Lake Charles, LA, is hiring team members to deliver exceptional guest service at our retail shop. You will handle daily transactions, ensure accuracy, and help maintain a welcoming environment for guests exploring our merchandise and services.

This role requires strong communication, basic math, and the ability to work a flexible schedule, including evenings and weekends. If you value teamwork and confidentiality, join us in delivering memorable experiences.

Qualifications

• High School diploma or equivalent preferred.
• Prior cash handling and customer service experience.
• Strong written and verbal communication; fluent in English.
• Ability to maintain confidentiality and operate a POS system.
• Basic math skills and attention to detail.

Responsibilities

• Record all transactions accurately in the Point-of-Sale system.
• Handle cash, checks, credit cards, gift certificates, and other transactions.
• Maintain neatness and cleanliness of the shop to attract customers.
• Unpack, stock, and price merchandise in the shop as needed.
• Assist in stocking and recording stock for vending machines.
• Greet guests at the entrance to the shop to encourage entry when not otherwise occupied.
• Follow all shop policies and confidentiality requirements.

Skills

Cash handling

Customer service

Interpersonal skills

Communication skills

English fluency

Confidentiality

POS operation

Team collaboration

Flexible scheduling

Education

High School Diploma or equivalent

Tools

POS system

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• Properly records all transactions in the Point-of-Sale system.
• Accurately handles all cash, checks, Credit card, gift certificates, and comp transactions.
• Follows standards of neatness and cleanliness for the shop in order to maintain customer appeal.
• Unpacks, stocks, and prices all merchandise in the shop as needed.
• Assists in stocking and recording stock for all vending machines.
• Straightens, dusts, and organizes shop when there are no guests present.
• Greets guests at the entrance to the shop to encourage them to come in and look around when there are no other duties to perform.
• Responsible for knowing and adhering to all policies and procedures in the shop.
• Adheres to all regulatory, departmental, and company policies and procedures.
• Completes physical inventory each month.
• Merchandises products and new arrivals.
• Repacks merchandise as seasons change, accurately recording merchandise as it is packed.
• Maintains knowledge of property events, activities, and amenities to ensure personalized guest service.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

BRING US YOUR BEST.

• High School Diploma or equivalent preferred.
• Prior experience in a cash handling position preferred.
• Must have good customer service and interpersonal skills.
• Strong written and verbal communication skills required; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Must have basic computer skills, including the ability to operate a POS system.
• Basic math skills required.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Highly organized and detail oriented.
• Must be able to work a flexible and varying schedule, including evenings, weekends, holidays, and fluctuating days off.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer