Player Services Shift Manager

Hollywood Casino Columbus; Columbus (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

PENN Entertainment’s Hollywood Casino Columbus is seeking a leader to oversee cashiering operations and guest service at our Columbus destination. You will manage shifts, safeguard assets, and uphold regulatory and policy standards while guiding staff development and budgeting to meet business goals.

The role emphasizes strong communication, proficiency with MS Office, and experience in casino operations. You’ll contribute to a positive guest experience and ensure daily operations run smoothly

Qualifications

• Bachelor's degree from a four-year college or university.
• Three years progressively more challenging leadership role in cashiering or casino operations preferred.
• Proficient in Microsoft applications (Excel, Access, Word) and strong communication skills.

Responsibilities

• Manage all cashiering operations for the assigned shift and safeguard company assets.
• Maintain knowledge of the player tracking system and suggest improvements.
• Ensure compliance with regulatory, internal control, and policies and procedures.
• Staff development and training to achieve high standards and service quality.
• Staffing and scheduling to meet business demands and ensure customer satisfaction.
• Oversee department budgets, profit and loss statements, cost analysis and labor analysis.

Skills

Customer service

Leadership

Interpersonal skills

Microsoft Excel

Microsoft Access

Microsoft Word

Education

Bachelor's degree

Tools

Player tracking system

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Manages all aspects of cashiering operations for assigned shift at the company in a manner that safeguards assets of the company - Maintain thorough knowledge of player tracking system and its components and suggest improvements - Familiarization with all company programs and systems - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures - Ensures compliance with Title 31 requirements and processes - Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result - Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation - Responsible for staffing and scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction - Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions - Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues - Presents oneself as a Credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned

BRING US YOUR BEST.

• Must have an outgoing, energetic and enthusiastic attitude - Must enjoy hosting others - Must be comfortable initiating conversations and creating a fun environment with our guests - Bachelor's degree (B.A./B.S.) from an accredited four-year college or university - three years progressively more challenging leadership role, cashiering or casino operations preferred - Must be proficient in Microsoft applications (Excel, Access, Word) - Good oral and written communication skills, must be fluent and literate in English - Must possess excellent interpersonal skills - Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors in a fast-paced environment - Ability to stand and walk, and mobility to move easily around cashiering and vault areas as well as entire property for entire shift - Ability to learn Budget & P&L Statements - Proven time management and critical thinking skills required - Must be able to listen and respond to visual and aural cues - Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds and air quality - Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces

STAY IN THE GAME.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Equal Opportunity Employer