Retail Center Associate — Shipping & Tech Services

The UPS Store #3360

Cumming (GA)

On-site

USD 18,000 - 25,000

Full time

6 days ago

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Job summary

The UPS Store #3360 is seeking a Center Associate to deliver world-class customer service by handling packages, assisting customers, and operating store equipment. You will advise customers on products and services and maintain a clean, organized workspace.

This role requires reliable, friendly staff who can learn quickly and communicate effectively with customers and team members. Ideal candidates have basic computer skills, strong communication, and a professional demeanor, with the ability to

Qualifications

High school diploma or GED required.
Strong computer skills, including Microsoft Office and Adobe Suites.
Outstanding phone skills.
Strong verbal and written communication skills, including spelling and math.
Prompt, reliable, and responsible.
Able to lift 40+ pounds.

Responsibilities

Delivers outstanding customer service to walk-in customers and telephone inquiries.
Continuously practices good listening skills with customers, UPS Store team members, and leadership.
Takes ownership of the customer's shipping needs and offers viable solutions.
Takes action to learn all product and service offerings, alternative solutions, and industry trends.
Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
Maintains a clean, organized, and safe working environment.
Performs other duties as assigned.