Retail/Catering Team Lead

St. Luke's University Health Network - Nurse; Bethlehem (Northampton County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established health network is seeking a Team Leader for Food and Nutrition Services. In this role, you will lead a dedicated team, ensuring high standards of food quality and service. You will manage staffing, oversee meal preparations, and maintain sanitation protocols, all while fostering a supportive environment for both staff and patients. This position is perfect for someone with a passion for food service and leadership, looking to make a tangible impact in a community-focused setting. Join a team committed to excellence in patient care and service delivery.

Qualifications

• Supervisory experience in food service preferred.
• Effective communication in English is required.

Responsibilities

• Lead and supervise Food and Nutrition Service activities.
• Ensure proper staffing and monitor staff performance.
• Oversee meal service quality and sanitation standards.

Skills

Supervisory Skills

Effective Communication

Food Service Management

Sanitation Standards

Education

High School Diploma

Job description

St. Luke's is proud of the skills, experience, and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization, which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses, and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

Job Profile Summary

The Team Leader, Food and Nutrition Services, leads and supervises Food and Nutrition Service activities and the work of food servers, dish machine operators, food handlers, cashiers, caterers, and clinical aides, following established policies and procedures.

Job Duties and Responsibilities

1. Assigns personnel to ensure all essential tray line, cafeteria, patient service, and sanitation positions are covered with properly trained staff.
2. Addresses staffing shortages efficiently within established guidelines.
3. Documents absences, performance issues, and other relevant staff information.
4. Monitors staff performance and addresses issues proactively.
5. Understands department policies and procedures; recommends corrective actions when needed.
6. Completes pre-service checklists to ensure equipment functionality, food temperature compliance, and adequate station stock.
7. Prepares, presents, portions, and labels special orders and diet items; approves substitutions as necessary.
8. Oversees meal service to ensure food quality, presentation, and timely delivery; manages unacceptable food return process.
9. Ensures cleanliness and sanitation of tray line and cafeteria stations before and after shifts.
10. Coordinates dish and utensil cleaning, sanitizing, and restocking for meal services.
11. Manages special orders and dietary accommodations, ensuring accuracy and proper labeling.
12. Monitors meal service quality and resolves issues promptly.
13. Maintains cleanliness and sanitation of service areas.
14. Assists with offsite catering deliveries.

Physical and Sensory Requirements

Walking up to 7 hours, sitting up to 1 hour, standing up to 1.5 hours; handling, twisting, lifting (1-50 lb.), carrying, pushing, pulling; occasional stooping, bending, climbing, reaching. Hearing normal conversation and having general, far, and peripheral vision are required.

Education

High School diploma or equivalent preferred; effective communication in English required.

Training and Experience

Previous supervisory experience in food service preferred but not required.

Please complete your application with your full legal name and current address, including employment history for the past seven years. Upload a current resume with work history, education, and certifications/licenses if applicable. Creating a profile at the end of your application is highly recommended. Thank you for your interest in St. Luke's!

St. Luke's University Health Network is an Equal Opportunity Employer.