Retail Cashier & Omnichannel Customer Experience Pro

JCPenney; Wilmington (DE); On-site; USD 20,664 - 25,830; Full time

Benefits offered by this job

Associate discount on JCPenney merch

Medical, dental, and vision insurance

401(k) with company match

Paid vacation/holidays

Eight paid holidays

Job summary

JCPenney is seeking a Cashier to enhance the customer service and sales experience at the register. Responsibilities include greeting customers, handling checkout processes, and supporting omnichannel and inventory tasks with attention to shrink and safety standards.

The role emphasizes delivering strong customer service, meeting performance metrics, and contributing to a positive store environment through reliable, energetic engagement with shoppers.

Qualifications

• Customer service mindset with focus on the sales experience.
• Ability to greet and assist customers and resolve issues.
• Familiarity with credit, rewards, and gift card programs.

Responsibilities

• Greet and assist customers with enthusiastic service and resolve problems.
• Process checkouts, returns, and re-ticketing; maintain signage and merchandising at checkouts.
• Support omnichannel efforts, recovery, put-backs, and inventory processes.
• Support shrink, safety, and iCAP program participation and hit performance metrics.

Skills

Customer service

Sales

Checkout operations

Omnichannel

Problem solving

Tools

Point of Sale (POS) devices

Mobile Warrior POS app

Job description

JCPenney is seeking a Cashier to enhance the customer service and sales experience at the register. Responsibilities include greeting customers, handling checkout processes, and supporting omnichannel and inventory tasks with attention to shrink and safety standards.

The role emphasizes delivering strong customer service, meeting performance metrics, and contributing to a positive store environment through reliable, energetic engagement with shoppers.