Brand Experience Retail Associate – Full-Time, On-Site

Avocado Mattress LLC; Fullerton (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Monthly bonus

Employee product discount

Annual bonus plan

Training and tools support

Job summary

Avocado is seeking a Full-Time Retail Brand Experience Associate in Fullerton, CA. You will drive sales, maintain product knowledge, and deliver exceptional customer experiences on-site. You’ll resolve issues, relay feedback to teams, and collaborate to improve operations while supporting events and community programs.

The role requires comfort with physical tasks and a flexible schedule, including weekends and holidays, with a competitive hourly pay and monthly bonus potential.

Qualifications

• Customer service or retail experience is a plus.
• Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.) is a plus.
• Experience tracking KPIs or sales goals is a plus.
• Comfortable with fast-paced frontline roles and customer-centered service.

Responsibilities

• Meet and exceed sales targets and KPIs, both in-person and via chats.
• Maintain product knowledge and stay up-to-date with offerings and procedures.
• Resolve customer experience issues and provide an exceptional experience.
• Record feedback to internal teams to improve the customer journey.
• Collaborate with teams in customer experience, production, and logistics.
• Keep the sales floor, displays and back stock clean and visually appealing.
• Assist with events and community programs and plan area improvements.
• Engage in daily digital sales activities and follow up via CRM.
• Ability to lift up to 200 pounds and be on your feet all day.

Skills

Customer service

Retail experience

Sales targets

CRM experience

Team collaboration

Tools

TalkDesk

Intercom

Kustomer

Mac OS

Google Workspace

Job description

Avocado is seeking a Full-Time Retail Brand Experience Associate in Fullerton, CA. You will drive sales, maintain product knowledge, and deliver exceptional customer experiences on-site. You’ll resolve issues, relay feedback to teams, and collaborate to improve operations while supporting events and community programs.

The role requires comfort with physical tasks and a flexible schedule, including weekends and holidays, with a competitive hourly pay and monthly bonus potential.